Privacy Policy

Last updated: October 2026

1. Who We Are

Octave Media is operated by Octave Media Ltd ("we", "us", "our"), a company registered in England and Wales (Company No. 17232627) with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are the data controller for personal data collected through this Service.

Contact: support@octavemedia.co.uk

2. Data We Collect

  • Account data: email address, name, password (hashed)
  • Billing data: handled by our payment processor — we receive only a payment reference, not your card details
  • Business data: client names, invoice details, and amounts you enter into the Service
  • Usage data: pages visited, features used, login timestamps
  • Technical data: IP address, browser type, device type

3. How We Use Your Data

  • Provide and maintain the Service
  • Process subscription payments
  • Send transactional emails (receipts, account updates)
  • Respond to support requests
  • Improve and develop the Service
  • Comply with legal obligations

4. Legal Basis for Processing

  • Contract: processing necessary to provide the Service you signed up for
  • Legitimate interests: improving the Service, fraud prevention, security
  • Legal obligation: compliance with applicable laws

5. Data Sharing

We share data only with service providers necessary to operate the platform:

  • Payment processing providers
  • Database and hosting infrastructure providers

We do not sell your personal data to third parties.

6. Data Retention

We retain your data for as long as your account is active. On account deletion, we remove personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

7. Your Rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, and data portability. To exercise any of these rights, email support@octavemedia.co.uk.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use essential cookies to maintain your login session and remember your preferences. We do not use advertising or tracking cookies.

9. Changes

We may update this policy periodically. Material changes will be communicated by email or in-app notice.