Refund & Cancellation Policy

Free Trial

New accounts are eligible for a 14-day free trial. No payment method is required to access the trial. The trial ends automatically — you will never be charged without entering your payment details and actively selecting a paid plan.

Cancellation

You may cancel your subscription at any time from your account dashboard under Settings → Subscription → Cancel Plan.

Cancellation is effective at the end of your current billing period. You will retain full access to your plan until that date. No cancellation fees apply.

Refunds

As Octave Media is a digital software service with immediate access upon payment, we do not routinely offer refunds for completed billing periods. However, we handle refund requests on a case-by-case basis.

We will issue a full refund if:

• You were charged without having entered payment details, due to a technical error on our part
• The Service was unavailable for a sustained period (more than 48 hours) during your billing period
• You were charged incorrectly due to a billing error

To request a refund, email support@octavemedia.co.uk with your account email and reason. We aim to respond within 2 business days.

Billing Disputes

If you believe you have been charged in error, please contact us before initiating a chargeback with your bank. We will investigate and resolve billing issues promptly. Resolving disputes directly is faster than the chargeback process and avoids disruption to your account.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer protection law. If you are a consumer based in the UK or EU, you may have additional rights including a right of withdrawal under applicable distance selling regulations.

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